What if I call 9-1-1 by mistake?
If you accidentally dial 9-1-1 or hear the Dispatcher answer "9-1-1 Emergency, How may I assist you?" please don't hang up. All you need to do is explain you have dialed the wrong number. The Dispatcher will confirm this with you by asking a few questions, to ensure you are safe and that there is no problem. If you do hang up without talking to a dispatcher:
• The dispatcher will try to re-contact you.
• If the phone line is busy, they will instruct an operator to break in on your conversation and request that you release the line for an emergency phone call.
• If the dispatcher cannot re-establish contact, you will have company stopping in. It is our policy to send police officers when a 9-1-1 caller hangs up, and we cannot re-contact the caller.

Show All Answers

1. What is the ordinance covering vehicles parked on the street overnight?
2. Where do I call for power outage or severe weather information?
3. Can I obtain a handicapped parking hangtag at the Police Department?
4. I need to have my fingerprints taken. Can the Police Department do this for me?
5. When should I call 9-1-1?
6. What happens when I dial 9-1-1?
7. Why do the dispatchers ask so many questions?
8. Can I call 9-1-1 from a Cellular Phone?
9. What if I call 9-1-1 by mistake?
10. Can you handle calls from hearing impaired or non-English speakers?